FAQs

Absolutely not. ELEVN shoes are designed with invisible lift technology — they look like regular premium sneakers from every angle. The elevated insole is completely hidden inside the shoe. No one will know your secret unless you tell them.

Our shoes add between 7cm (2.7 inches) and 9cm (3.5 inches) depending on the model. The exact height boost is listed on each product page. Some models can be customised — contact us if you need a specific height.

Yes. Every pair features memory foam insoles and ergonomic arch support. They're designed for 12+ hours of wear. Most customers say they forget they're wearing elevator shoes after the first 10 minutes.

We use premium materials including genuine cowhide leather, breathable mesh, memory foam insoles, and durable rubber outsoles. Each model's specific materials are listed on its product page.

ELEVN shoes are designed as a complete elevation system — the insole is integrated into the shoe's structure for maximum comfort and stability. Unlike generic insoles, our system is purpose-built and should not be removed.

Our shoes use EU sizing. We recommend ordering your normal EU size. If you're between sizes, go one size up for a more comfortable fit. Check the size guide on each product page for detailed measurements.

No stress at all. You have 30 days from delivery to exchange for a different size. Just email us at support@shopelevn.com and we'll arrange a free exchange.

Orders are processed within 1-3 business days. Delivery takes 7-15 business days worldwide. All orders include tracking so you can follow your package every step of the way.

Yes! We offer free worldwide shipping on all orders. No minimum purchase required.

Once your order ships, you'll receive an email with a tracking number. You can also track your order anytime on our Track Your Order page.

We offer a 30-day money-back guarantee. If you're not 100% satisfied, you can return your shoes within 30 days of delivery for a full refund or exchange. Items must be unworn and in original packaging. Email support@shopelevn.com to start a return.

Once we receive your returned items, refunds are processed within 5-7 business days. The refund will appear on your original payment method. You'll receive an email confirmation when the refund is issued.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed through Shopify's secure payment system.

Absolutely. Our store is SSL encrypted and all payments are processed through Shopify Payments, which is PCI DSS Level 1 compliant — the highest level of payment security. We never store your card details.